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Top frequently asked questions

My Order My Order

  • You can check when your order was dispatched in the My Orders section of your account - we estimate 2 - 5 working days for it to arrive with you. However, we do face postal delays sometimes. If this does happen we have to wait 15 working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent).

    If 2 - 5 working days since dispatch have already passed, please get in touch with us via our Contact Us form and we will take a look at it for you.

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  • We do aim to dispatch orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being picked then you can cancel it in your My Orders section of your account. Simply find the order in question and press the 'Cancel' button. If we are able to cancel it for you we will of course issue you with a refund. If the order has already been dispatched then we will ask you to return it to us before we can issue a replacement or a refund.

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  • We do aim to dispatch orders as soon as possible but if we can catch it in time we will be able to change the address on it for you. Please email our customer services team at ContactUs@shop4toys.com. Include the phrase "CHANGE OF ADDRESS" in the subject line and your order number in the email and if our customer service team get to your email before your order is dispatched your address will be updated for you. If the order has already been dispatched then we will have to wait for it to be returned from the incorrect address before we can issue a replacement or a refund.

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  • If the item is unwanted we will only be able to accept a return if it is unopened and still sealed. If you wish to return your item for other reasons such as, the item arrived damaged or faulty please explain the fault by getting in touch with our customer services team using the Contact Us form. From there we will be able to take the necessary steps to get your item back to us & issue you with a replacement or refund.

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Vouchers Vouchers

Stock Stock

Delivery Delivery

  • We're sorry to hear your order didn't arrive with you in perfect condition, can you please send images of the damage, along with your order number, to our customer services team at ContactUs@shop4toys.com so they can look into this for you.

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  • Email codes are sent out Monday to Friday, 9am - 5pm (UK Time - This doesn't include bank holidays). Due to strict payment and fraud checks, codes can take up to a maximum of 24 hours from the point of ordering to be sent. Please check your spam folder to make sure it's not filtered into there as this is often the case.

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  • UK standard postage is free on orders over £44. We also offer other postage options for quicker delivery! As we deliver to lots of different countries please check our Delivery Page to see the postage costs to your country!

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  • Unfortunately, we don't currently offer a tracked service. You can check when your order was dispatched in the My Orders section on your account and we estimate 2 - 5 working days for it to arrive with you. However, we do face postal delays sometimes. If this does happen we have to wait 15 working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent).

    If 2 - 5 working days since dispatch have already passed, please get in touch with us via our Contact Us form and we will take a look at it for you.

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  • Some of our items are stored at a different warehouse and may take slightly longer than usual to dispatch.

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  • We try to dispatch all orders within 24 hours of receiving payment so if your item has not been dispatched it is likely that the payment hasn't gone through successfully. Please check the My Orders section in your account to make sure that you don't still have to make a payment. Please also check that your item is not a pre-order or requires extra days for dispatch.

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Payment Payment

  • We accept payment by most major debit/credit cards as well as via PayPal. Unfortunately, we do not accept cheques or cash payments.

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  • We're really sorry to hear this! If you paid by PayPal, please use the Contact Us and send us both transaction IDs so we are able to look into this and refund the relevant transaction.

    If you paid with Sage Pay you will have two transactions and more than likely one of the payments will have failed and one will have processed normally. With the failed payment transaction the money will have likely been taken out of your account or is being held by your bank. This payment should return to you within a couple of days but if it doesn't, get in contact with us and we will look into it further for you.

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Contact Us

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9am - 5pm Monday to Friday (excl. bank holidays)

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contactus@shop4toys.com

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Xbite Ltd
Unit 1, Maison Court
Midland Way, Barlborough
Chesterfield
Derbyshire
S43 4GD
United Kingdom

Company Number: 6520821 - VAT Number: 928 8279 70